TERMS AND CONDITIONS – GENERAL SERVICES

Welcome to Clinix Healthcare Ltd. By accessing or using our medical diagnostics and laboratory services, you agree to the following terms and conditions:

1. Scope of Services

We provide diagnostic and laboratory testing services, including sample collection, analysis, and reporting, imaging services etc. Services are delivered in accordance with applicable medical standards and regulatory requirements.

2. Patient Responsibility

Customers are responsible for:

• Providing accurate personal, medical, and billing information
• Following pre-test and post-test instructions
• Ensuring timely sample submission where applicable
• Cooperating and following all procedures for the tests.

Failure to comply may affect test accuracy or turnaround time.

3. Payment Terms
All services are payable in advance, unless otherwise agreed.
Non-payment or delayed payment may result in non-processing of samples or delayed release of results.

4. Turnaround Time.
Estimated turnaround times are provided for guidance only and may vary due to:

• Test complexity
• Equipment or technical issues
• External or third-party factors

Our Turn around times and delivery timelines can be accessed from our frontdesk across all our branches.

5. Confidentiality
All patient information and test results are treated as strictly confidential and will only be disclosed:

• To the patient, the referring physician or your healthcare provider or authorised representatives
• Where required by law or regulatory authorities

This is in alignment with standard confidentiality obligations in healthcare industry

6. Limitation of Liability
While we strive for accuracy and reliability:

• We shall not be liable for errors arising from incorrect patient information after the date the service was accessed.

7. Service Interruptions
We are not liable for delays or disruptions caused by circumstances beyond our control, including technical failures, power outages, or network issues.

8. Amendments
We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any revised terms.

9. Governing Law
These terms shall be governed by the laws of the Federal Republic of Nigeria, and any disputes shall be resolved in accordance with applicable legal provisions.