REFUND POLICY

At Clinix Healthcare, we are committed to delivering accurate and timely diagnostic services. This refund policy outlines the conditions under which payments may be refunded.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Duplicate or excess payment by the customer
• Cancellation of a test request before sample collection or procedure attempted/ completion
• Inability to perform the requested test due to operational or technical reasons
• Verified billing errors
  Note: Once a sample has been collected and/or testing has commenced, payments are generally non-refundable, except in cases of proven service failure.

2. Refund Surcharge

All approved refunds will attract a processing surcharge of 10% to 30% or upto 50% whichever is applicable. This fee covers administrative, service costs and transaction costs.

3. Refund Request Process
Customers must submit a refund request via:

• Official email: [enquiry@clinixhealthcare.com.ng, customercare4clinixhealthcare@gmail.com]
• Customer service desk in our branches.
  Requests must include proof of payment and relevant transaction details.

4. Processing Timeline

Approved refunds will be processed within 7–14 business days from the date of approval.
The exact time for funds to reflect in the customer’s account may vary depending on the payment method and financial institution.

5. Mode of Refund

Refunds will be issued using the original payment method where possible. Alternative arrangements may be made where necessary.

6. Non-Refundable Services

The following are strictly non-refundable:

• Completed tests with released results
• Tests delayed due to factors beyond our control (e.g., patient-related delays)
• Promotional or discounted services (unless otherwise stated)

7. Policy Amendments

Clinix Healthcare Ltd reserves the right to modify this policy at any time. Updates will be communicated through official channels.